# Shopify Admin Order Lookup And Summary

> Retrieve and summarize full order details for a customer by email, order number, or phone number.

- **Type:** Skill
- **Install:** `agentstack add skill-40rty-ai-shopify-admin-skills-shopify-admin-order-lookup-and-summary`
- **Verified:** Yes — security-reviewed for prompt injection and unsafe behavior
- **Seller:** [40RTY-ai](https://agentstack.voostack.com/s/40rty-ai)
- **Installs:** 0
- **Category:** [Communication](https://agentstack.voostack.com/c/communication)
- **Latest version:** 0.1.0
- **License:** MIT
- **Upstream author:** [40RTY-ai](https://github.com/40RTY-ai)
- **Source:** https://github.com/40RTY-ai/shopify-admin-skills/tree/main/skills/customer-support/shopify-admin-order-lookup-and-summary
- **Website:** http://skills.40rty.ai

## Install

```sh
agentstack add skill-40rty-ai-shopify-admin-skills-shopify-admin-order-lookup-and-summary
```

Requires the [AgentStack CLI](https://agentstack.voostack.com/docs/cli). Works with Claude Code, Cursor, and any MCP-compatible agent.

## About

## Purpose
Retrieves complete order details for a customer without requiring navigation through the Shopify admin UI. Useful for support agents answering customer queries about order status, shipping tracking, and refunds. This skill operates directly on the Shopify-native data layer, returning full order context in a single operation.

## Prerequisites
- Authenticated Shopify CLI session: `shopify auth login --store `
- API scopes: `read_orders`, `read_customers`

## Parameters

| Parameter | Type | Required | Default | Description |
|-----------|------|----------|---------|-------------|
| store | string | yes | — | Store domain (e.g., mystore.myshopify.com) |
| format | string | no | human | Output format: `human` or `json` |
| dry_run | bool | no | false | Preview operations without executing mutations |
| lookup_by | string | yes | — | `order_number`, `email`, or `phone` |
| lookup_value | string | yes | — | The value to search for (e.g., `#1001`, `jane@example.com`, `+15551234567`) |
| limit | integer | no | 5 | Maximum number of orders to return |

## Workflow Steps

1. **OPERATION:** `orders` — query
   **Inputs:** `first: `, `query: "name:"` or `"email:"` or `"phone:"` depending on `lookup_by`
   **Expected output:** Full order objects with financial status, fulfillment status, line items, shipping address, tracking, refunds

## GraphQL Operations

```graphql
# orders:query — validated against api_version 2025-01
query OrderLookup($first: Int!, $query: String) {
  orders(first: $first, query: $query) {
    edges {
      node {
        id
        name
        createdAt
        processedAt
        displayFinancialStatus
        displayFulfillmentStatus
        totalPriceSet {
          shopMoney { amount currencyCode }
        }
        subtotalPriceSet {
          shopMoney { amount currencyCode }
        }
        totalShippingPriceSet {
          shopMoney { amount currencyCode }
        }
        totalRefundedSet {
          shopMoney { amount currencyCode }
        }
        customer {
          id
          defaultEmailAddress {
            emailAddress
          }
          firstName
          lastName
          phone
        }
        shippingAddress {
          address1
          address2
          city
          province
          country
          zip
          phone
        }
        lineItems(first: 50) {
          edges {
            node {
              title
              quantity
              variant {
                sku
                price
              }
              fulfillmentStatus
            }
          }
        }
        fulfillments {
          trackingInfo {
            number
            url
            company
          }
          status
          createdAt
        }
        refunds {
          createdAt
          totalRefundedSet {
            shopMoney { amount currencyCode }
          }
        }
        note
        tags
      }
    }
  }
}
```

## Session Tracking

**Claude MUST emit the following output at each stage. This is mandatory.**

**On start**, emit:
```
╔══════════════════════════════════════════════╗
║  SKILL: order-lookup-and-summary             ║
║  Store:                        ║
║  Started:              ║
╚══════════════════════════════════════════════╝
```

**After each step**, emit:
```
[N/TOTAL]   
          → Params: 
          → Result: 
```

**On completion**, emit:

For `format: human` (default):
```
══════════════════════════════════════════════
OUTCOME SUMMARY
  Orders found:   
  Errors:         0
  Output:         none
══════════════════════════════════════════════
```

For `format: json`, emit:
```json
{
  "skill": "order-lookup-and-summary",
  "store": "",
  "started_at": "",
  "completed_at": "",
  "dry_run": false,
  "steps": [
    { "step": 1, "operation": "OrderLookup", "type": "query", "params_summary": "lookup_by: , lookup_value: , limit: ", "result_summary": " orders", "skipped": false }
  ],
  "outcome": {
    "orders_found": 0,
    "errors": 0,
    "output_file": null
  }
}
```

## Output Format
Human-readable formatted summary for each order found (not a CSV). For each order, Claude presents: order number, date, financial and fulfillment status, customer details, line items, shipping address, tracking numbers, and any refunds. For `format: json`, the raw order objects array.

## Error Handling
| Error | Cause | Recovery |
|-------|-------|----------|
| No orders returned | No match for lookup value | Verify lookup value format (order number must include `#`, e.g., `#1001`) |
| `lookup_by` invalid | Value is not `order_number`, `email`, or `phone` | Use one of the three accepted values |
| Rate limit (429) | Too many requests | Reduce `limit` or wait and retry |

## Best Practices
1. Order number lookups require the `#` prefix (e.g., `#1001`), which maps to the `name` field in the GraphQL query.
2. Phone lookups must use E.164 format (e.g., `+15551234567`); partial numbers will not match.
3. Email lookup returns all orders for that customer — set `limit` to retrieve more than the default 5 if the customer has many orders.
4. For `format: json`, pipe the output to `jq` to extract specific fields for downstream scripts.
5. This skill is read-only — use the `refund-and-reorder` skill if you need to process a refund after looking up the order.

## Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

- **Author:** [40RTY-ai](https://github.com/40RTY-ai)
- **Source:** [40RTY-ai/shopify-admin-skills](https://github.com/40RTY-ai/shopify-admin-skills)
- **License:** MIT
- **Homepage:** http://skills.40rty.ai

Install and usage instructions live in the source repository linked above.

## Pricing

- **Free** — Free

## Versions

- **0.1.0** — security scan: passed — Imported from the upstream source.

## Links

- Listing page: https://agentstack.voostack.com/l/skill-40rty-ai-shopify-admin-skills-shopify-admin-order-lookup-and-summary
- Seller: https://agentstack.voostack.com/s/40rty-ai
- Browse the marketplace: https://agentstack.voostack.com/browse

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