# Customer Billing Ops

> Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations.

- **Type:** Skill
- **Install:** `agentstack add skill-affaan-m-ecc-customer-billing-ops`
- **Verified:** Yes — security-reviewed for prompt injection and unsafe behavior
- **Seller:** [affaan-m](https://agentstack.voostack.com/s/affaan-m)
- **Installs:** 0
- **Category:** [AI & ML](https://agentstack.voostack.com/c/ai-and-ml)
- **Latest version:** 0.1.0
- **License:** MIT
- **Upstream author:** [affaan-m](https://github.com/affaan-m)
- **Source:** https://github.com/affaan-m/ECC/tree/main/skills/customer-billing-ops
- **Website:** https://ecc.tools

## Install

```sh
agentstack add skill-affaan-m-ecc-customer-billing-ops
```

Requires the [AgentStack CLI](https://agentstack.voostack.com/docs/cli). Works with Claude Code, Cursor, and any MCP-compatible agent.

## About

# Customer Billing Ops

Use this skill for real customer operations, not generic payment API design.

The goal is to help the operator answer: who is this customer, what happened, what is the safest fix, and what follow-up should we send?

## When to Use

- Customer says billing is broken, they want a refund, or they cannot cancel
- Investigating duplicate subscriptions, accidental charges, failed renewals, or churn risk
- Reviewing plan mix, active subscriptions, yearly vs monthly conversion, or team-seat confusion
- Creating or validating a billing portal flow
- Auditing support complaints that touch subscriptions, invoices, refunds, or payment methods

## Preferred Tool Surface

- Use connected billing tools such as Stripe first
- Use email, GitHub, or issue trackers only as supporting evidence
- Prefer hosted billing/customer portals over custom account-management code when the platform already provides the needed controls

## Guardrails

- Never expose secret keys, full card details, or unnecessary customer PII in the response
- Do not refund blindly; first classify the issue
- Distinguish among:
  - accidental duplicate purchase
  - deliberate multi-seat or team purchase
  - broken product / unmet value
  - failed or incomplete checkout
  - cancellation due to missing self-serve controls
- For annual plans, team plans, and prorated states, verify the contract shape before taking action

## Workflow

### 1. Identify the customer cleanly

Start from the strongest identifier available:

- customer email
- Stripe customer ID
- subscription ID
- invoice ID
- GitHub username or support email if it is known to map back to billing

Return a concise identity summary:

- customer
- active subscriptions
- canceled subscriptions
- invoices
- obvious anomalies such as duplicate active subscriptions

### 2. Classify the issue

Put the case into one bucket before acting:

| Case | Typical action |
|------|----------------|
| Duplicate personal subscription | cancel extras, consider refund |
| Real multi-seat/team intent | preserve seats, clarify billing model |
| Failed payment / incomplete checkout | recover via portal or update payment method |
| Missing self-serve controls | provide portal, cancellation path, or invoice access |
| Product failure or trust break | refund, apologize, log product issue |

### 3. Take the safest reversible action first

Preferred order:

1. restore self-serve management
2. fix duplicate or broken billing state
3. refund only the affected charge or duplicate
4. document the reason
5. send a short customer follow-up

If the fix requires product work, separate:

- customer remediation now
- product bug / workflow gap for backlog

### 4. Check operator-side product gaps

If the customer pain comes from a missing operator surface, call it out explicitly. Common examples:

- no billing portal
- no usage/rate-limit visibility
- no plan/seat explanation
- no cancellation flow
- no duplicate-subscription guard

Treat those as ECC or website follow-up items, not just support incidents.

### 5. Produce the operator handoff

End with:

- customer state summary
- action taken
- revenue impact
- follow-up text to send
- product or backlog issue to create

## Output Format

Use this structure:

```text
CUSTOMER
- name / email
- relevant account identifiers

BILLING STATE
- active subscriptions
- invoice or renewal state
- anomalies

DECISION
- issue classification
- why this action is correct

ACTION TAKEN
- refund / cancel / portal / no-op

FOLLOW-UP
- short customer message

PRODUCT GAP
- what should be fixed in the product or website
```

## Examples of Good Recommendations

- "The right fix is a billing portal, not a custom dashboard yet"
- "This looks like duplicate personal checkout, not a real team-seat purchase"
- "Refund one duplicate charge, keep the remaining active subscription, then convert the customer to org billing later if needed"

## Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

- **Author:** [affaan-m](https://github.com/affaan-m)
- **Source:** [affaan-m/ECC](https://github.com/affaan-m/ECC)
- **License:** MIT
- **Homepage:** https://ecc.tools

Install and usage instructions live in the source repository linked above.

## Pricing

- **Free** — Free

## Security capabilities

Automated source analysis of v0.1.0 — what this tool can access:

- **Network access:** no
- **Filesystem access:** no
- **Shell / process execution:** no
- **Environment & secrets:** no
- **Dynamic code execution:** no

*"Yes" means the capability is present in the source — more access means more to trust, not that it is unsafe.*


## Versions

- **0.1.0** — security scan: passed — Imported from the upstream source.

## Links

- Listing page: https://agentstack.voostack.com/l/skill-affaan-m-ecc-customer-billing-ops
- Seller: https://agentstack.voostack.com/s/affaan-m
- Browse the marketplace: https://agentstack.voostack.com/browse

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