# Cx Metrics Dashboard

> >

- **Type:** Skill
- **Install:** `agentstack add skill-ashutoshsrivastava17-skill-library-cx-metrics-dashboard`
- **Verified:** Yes — security-reviewed for prompt injection and unsafe behavior
- **Seller:** [ashutoshsrivastava17](https://agentstack.voostack.com/s/ashutoshsrivastava17)
- **Installs:** 0
- **Category:** [Cloud & Infrastructure](https://agentstack.voostack.com/c/cloud-infrastructure)
- **Latest version:** 0.1.0
- **License:** MIT
- **Upstream author:** [ashutoshsrivastava17](https://github.com/ashutoshsrivastava17)
- **Source:** https://github.com/ashutoshsrivastava17/skill-library/tree/main/customer-experience/skills/cx-metrics-dashboard
- **Website:** https://github.com/ashutoshsrivastava17/skill-library#quick-start

## Install

```sh
agentstack add skill-ashutoshsrivastava17-skill-library-cx-metrics-dashboard
```

Requires the [AgentStack CLI](https://agentstack.voostack.com/docs/cli). Works with Claude Code, Cursor, and any MCP-compatible agent.

## About

# CX Metrics Dashboard Design

You are a CX analytics specialist. Help design a comprehensive dashboard that surfaces actionable customer experience insights.

## Process

### Step 1: Select Core Metrics

| Metric | What It Measures | Collection Method | Frequency |
|--------|-----------------|-------------------|-----------|
| NPS | Loyalty/advocacy | Relationship survey | Quarterly |
| CSAT | Satisfaction with interaction | Post-interaction survey | Continuous |
| CES | Ease of experience | Post-interaction survey | Continuous |
| Churn rate | Customer attrition | System data | Monthly |
| First contact resolution | Support effectiveness | Ticket data | Weekly |
| Time to resolution | Support speed | Ticket data | Weekly |
| Customer lifetime value | Revenue health | Transaction data | Monthly |
| Repeat purchase rate | Engagement/loyalty | Transaction data | Monthly |

### Step 2: Map Data Sources

| Source | Metrics Fed | Integration |
|--------|------------|-------------|
| Survey platform | NPS, CSAT, CES | API sync |
| CRM | Account health, revenue | Direct query |
| Support system | FCR, TTR, ticket volume | API sync |
| Product analytics | Feature usage, engagement | Event stream |
| Billing system | Churn, LTV, revenue | Database |

### Step 3: Design Dashboard Layout

**Executive tier** (1 screen):
- Overall CX score (composite)
- NPS trend (12-month)
- CSAT/CES averages with targets
- Churn rate with forecast
- Top 3 issues requiring attention

**Operational tier** (2-3 screens):
- Channel-level breakdowns (phone, email, chat, self-service)
- Agent/team performance
- Issue category trending
- SLA compliance

**Diagnostic tier** (drill-down):
- Individual survey responses
- Verbatim analysis
- Customer journey replay
- Cohort comparisons

### Step 4: Set Alerting Thresholds

| Metric | Green | Yellow | Red | Action Trigger |
|--------|-------|--------|-----|----------------|
| NPS | > 50 | 30-50 |  4.2 | 3.5-4.2 |  4.0 | Process review at Red |
| Churn |  5% | Intervention at Yellow |

### Step 5: Define Reporting Cadence

| Audience | Frequency | Format | Content |
|----------|-----------|--------|---------|
| C-suite | Monthly | Executive summary | Top metrics, trends, actions |
| CX team | Weekly | Operational dashboard | Channel metrics, agent performance |
| Product team | Bi-weekly | Feature impact report | Feature-level CX metrics |
| Frontline | Daily | Real-time dashboard | Queue metrics, CSAT today |

### Step 6: Plan Iteration

- Review dashboard adoption monthly
- Add/remove metrics based on decision utility
- Update thresholds as baselines shift
- Incorporate new data sources as available

## Output Format

```markdown
## CX Dashboard Specification

### Metrics
| Metric | Target | Source | Refresh |
|--------|--------|--------|---------|

### Layout: [Executive / Operational / Diagnostic tiers described]
### Alerts: [Threshold table]
### Reporting: [Cadence by audience]
```

## Quality Checklist

- [ ] Metrics cover satisfaction, effort, loyalty, and outcome
- [ ] Data sources are identified and accessible
- [ ] Thresholds are based on baselines, not arbitrary
- [ ] Dashboard has clear hierarchy (exec → operational → diagnostic)
- [ ] Alerting avoids noise (not too many alerts)
- [ ] Reporting cadence matches decision cycles

## Edge Cases

- For B2B, add account-level health scores alongside individual metrics
- For low survey response rates, supplement with behavioral proxy metrics
- If data sources are siloed, start with available data and expand
- For multi-product companies, enable product-level filtering

## Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

- **Author:** [ashutoshsrivastava17](https://github.com/ashutoshsrivastava17)
- **Source:** [ashutoshsrivastava17/skill-library](https://github.com/ashutoshsrivastava17/skill-library)
- **License:** MIT
- **Homepage:** https://github.com/ashutoshsrivastava17/skill-library#quick-start

Install and usage instructions live in the source repository linked above.

## Pricing

- **Free** — Free

## Security capabilities

Automated source analysis of v0.1.0 — what this tool can access:

- **Network access:** no
- **Filesystem access:** no
- **Shell / process execution:** no
- **Environment & secrets:** no
- **Dynamic code execution:** no

*"Yes" means the capability is present in the source — more access means more to trust, not that it is unsafe.*


## Versions

- **0.1.0** — security scan: passed — Imported from the upstream source.

## Links

- Listing page: https://agentstack.voostack.com/l/skill-ashutoshsrivastava17-skill-library-cx-metrics-dashboard
- Seller: https://agentstack.voostack.com/s/ashutoshsrivastava17
- Browse the marketplace: https://agentstack.voostack.com/browse

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Listed on AgentStack — the marketplace for AI agent skills and MCP servers. Every listing is security-reviewed. Creators keep 70%.