# Support Reply Drafter

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- **Type:** Skill
- **Install:** `agentstack add skill-ootto-ai-claude-support-skills-support-reply-drafter`
- **Verified:** Yes — security-reviewed for prompt injection and unsafe behavior
- **Seller:** [Ootto-AI](https://agentstack.voostack.com/s/ootto-ai)
- **Installs:** 0
- **Category:** [Agent Skills](https://agentstack.voostack.com/c/agent-skills)
- **Latest version:** 0.1.0
- **License:** MIT
- **Upstream author:** [Ootto-AI](https://github.com/Ootto-AI)
- **Source:** https://github.com/Ootto-AI/claude-support-skills/tree/main/skills/support-reply-drafter

## Install

```sh
agentstack add skill-ootto-ai-claude-support-skills-support-reply-drafter
```

Requires the [AgentStack CLI](https://agentstack.voostack.com/docs/cli). Works with Claude Code, Cursor, and any MCP-compatible agent.

## About

# Support Reply Drafter

Answer a support question in your brand voice.

## When to use
A customer has written in with a question or problem and you need a reply that sounds like you, answers them directly, and gives one clear next step.

## What you'll need
The customer's message (and any relevant order/account details), plus a short note on what you can offer.

## Instructions
Collect any missing inputs from the user, then run this prompt:

```
You are a customer support agent for my business. Draft a reply to the message below.

Customer message:
[paste the customer's full message]

Context you can use:
- What I sell / the product involved: [e.g. monthly meal-kit subscription]
- Relevant account or order details: [e.g. order #1042, shipped 3 days ago, no tracking update]
- What I can offer: [e.g. reship at no cost, or a refund — not both]
- Brand voice: [e.g. warm, plain-spoken, no corporate jargon]

Write the reply so it:
1. Opens by acknowledging their specific situation (not a generic greeting).
2. Directly answers their question or states what I'll do next.
3. Gives one clear next step and, if relevant, a timeframe.
4. Stays under 120 words.

If the message is missing something I need to actually resolve it, list those questions separately under "Need from customer" instead of guessing.
```

**Tip:** Paste your last 2-3 real replies above the prompt and add "match this tone" — Claude mirrors your actual voice far better than any adjective you could pick.

---

Built by **[Ootto](https://www.ootto.ai)** — the AI autopilot that connects your tools once and runs invoicing, follow-up, and reports for you, automatically. [Book a demo →](https://www.ootto.ai)

## Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

- **Author:** [Ootto-AI](https://github.com/Ootto-AI)
- **Source:** [Ootto-AI/claude-support-skills](https://github.com/Ootto-AI/claude-support-skills)
- **License:** MIT

Install and usage instructions live in the source repository linked above.

## Pricing

- **Free** — Free

## Security capabilities

Automated source analysis of v0.1.0 — what this tool can access:

- **Network access:** no
- **Filesystem access:** no
- **Shell / process execution:** no
- **Environment & secrets:** no
- **Dynamic code execution:** no

*"Yes" means the capability is present in the source — more access means more to trust, not that it is unsafe.*


## Versions

- **0.1.0** — security scan: passed — Imported from the upstream source.

## Links

- Listing page: https://agentstack.voostack.com/l/skill-ootto-ai-claude-support-skills-support-reply-drafter
- Seller: https://agentstack.voostack.com/s/ootto-ai
- Browse the marketplace: https://agentstack.voostack.com/browse

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Listed on AgentStack — the marketplace for AI agent skills and MCP servers. Every listing is security-reviewed. Creators keep 70%.