# Omnichannel Comms Builder

> Use when a site needs communication workflow planning: forms, inboxes, chat, booking, email/SMS/Telegram/CRM handoffs, operator queues, routing, templates, consent, and escalation. Workflow design only; never send real messages or mutate CRM channels without explicit approval.

- **Type:** Skill
- **Install:** `agentstack add skill-sergekostenchuk-ui-ux-agent-skill-system-omnichannel-comms-builder`
- **Verified:** Yes — security-reviewed for prompt injection and unsafe behavior
- **Seller:** [sergekostenchuk](https://agentstack.voostack.com/s/sergekostenchuk)
- **Installs:** 0
- **Category:** [Communication](https://agentstack.voostack.com/c/communication)
- **Latest version:** 0.1.0
- **License:** Apache-2.0
- **Upstream author:** [sergekostenchuk](https://github.com/sergekostenchuk)
- **Source:** https://github.com/sergekostenchuk/ui-ux-agent-skill-system/tree/main/core/skills/omnichannel-comms-builder

## Install

```sh
agentstack add skill-sergekostenchuk-ui-ux-agent-skill-system-omnichannel-comms-builder
```

Requires the [AgentStack CLI](https://agentstack.voostack.com/docs/cli). Works with Claude Code, Cursor, and any MCP-compatible agent.

## About

# Omnichannel Comms Builder

This skill designs communication flows between site users and operators. It does not send real messages by default.

## Operating Modes

- `workflow-plan`: define channels, routing, ownership, SLA, and escalation.
- `message-template`: draft safe templates without sending.
- `operator-ui-handoff`: specify inbox/queue UI needs.
- `consent-risk`: define consent, logging, retention, and opt-out requirements.

## Required Workflow

1. Read [references/comms-safety-contract.md](references/comms-safety-contract.md).
2. Use [assets/comms-workflow.template.md](assets/comms-workflow.template.md).
3. Confirm channels, personal-data handling, and approval status.
4. Mark all real sends and CRM mutations as `Planned` until explicit approval.

## Safety Rules

- Do not send email, SMS, Telegram, chat, webhook, or CRM messages without approval.
- Do not store private customer data, tokens, message exports, or cookies.
- Templates must avoid false claims and must support opt-out and escalation when needed.

## Validation

```bash
python3 $CODEX_HOME/skills/.system/skill-creator/scripts/quick_validate.py $CODEX_HOME/skills/omnichannel-comms-builder
python3 $CODEX_HOME/skills/senior-skill-architect/scripts/lint_production_skill.py $CODEX_HOME/skills/omnichannel-comms-builder
python3 -m json.tool $CODEX_HOME/skills/omnichannel-comms-builder/evals/evals.json >/dev/null
```

## Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

- **Author:** [sergekostenchuk](https://github.com/sergekostenchuk)
- **Source:** [sergekostenchuk/ui-ux-agent-skill-system](https://github.com/sergekostenchuk/ui-ux-agent-skill-system)
- **License:** Apache-2.0

Install and usage instructions live in the source repository linked above.

## Pricing

- **Free** — Free

## Security capabilities

Automated source analysis of v0.1.0 — what this tool can access:

- **Network access:** no
- **Filesystem access:** no
- **Shell / process execution:** no
- **Environment & secrets:** no
- **Dynamic code execution:** no

*"Yes" means the capability is present in the source — more access means more to trust, not that it is unsafe.*


## Versions

- **0.1.0** — security scan: passed — Imported from the upstream source.

## Links

- Listing page: https://agentstack.voostack.com/l/skill-sergekostenchuk-ui-ux-agent-skill-system-omnichannel-comms-builder
- Seller: https://agentstack.voostack.com/s/sergekostenchuk
- Browse the marketplace: https://agentstack.voostack.com/browse

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Listed on AgentStack — the marketplace for AI agent skills and MCP servers. Every listing is security-reviewed. Creators keep 70%.