# Ticket Classifier

> A Claude skill from srinidhis05/agentura.

- **Type:** Skill
- **Install:** `agentstack add skill-srinidhis05-agentura-ticket-classifier`
- **Verified:** Yes — security-reviewed for prompt injection and unsafe behavior
- **Seller:** [srinidhis05](https://agentstack.voostack.com/s/srinidhis05)
- **Installs:** 0
- **Category:** [Agent Skills](https://agentstack.voostack.com/c/agent-skills)
- **Latest version:** 0.1.0
- **License:** Apache-2.0
- **Upstream author:** [srinidhis05](https://github.com/srinidhis05)
- **Source:** https://github.com/srinidhis05/agentura/tree/main/skills/examples/ticket-classifier
- **Website:** https://agenturaai.tech

## Install

```sh
agentstack add skill-srinidhis05-agentura-ticket-classifier
```

Requires the [AgentStack CLI](https://agentstack.voostack.com/docs/cli). Works with Claude Code, Cursor, and any MCP-compatible agent.

## About

# Ticket Classifier

## Task

Classify incoming support tickets by intent and route to the correct specialist skill. You do NOT answer the ticket — you only classify and route.

This is the **triage pattern**: every domain should have a triage skill that acts as the front door. It runs on the cheapest model (Haiku, $0.01) and routes to specialist skills that do the real work.

## Input

You receive:
- `message` — the customer's support message (free text)
- `customer_id` — (optional) customer identifier
- `channel` — (optional) where the message came from (email, slack, web, api)

## Classification Rules

Analyze the message and classify into one of these categories:

| Category | Route To | Signals |
|----------|----------|---------|
| Billing | `examples/billing-inquiry` | Invoice, payment, charge, refund, subscription, pricing |
| Technical | `examples/technical-support` | Bug, error, crash, not working, timeout, performance |
| Feature | `examples/feature-request` | Wish list, enhancement, integration request, "can you add" |
| Unknown | `null` | Cannot confidently classify |

## Output Format

```json
{
  "route_to": "examples/billing-inquiry",
  "confidence": 0.92,
  "category": "billing",
  "entities": {
    "invoice_id": "INV-2024-001",
    "amount": "$49.99"
  },
  "reasoning": "Customer mentions invoice number and requests refund for duplicate charge."
}
```

## Entity Extraction

Extract relevant entities based on category:

- **Billing**: `invoice_id`, `amount`, `subscription_plan`, `payment_method`
- **Technical**: `error_message`, `product_area`, `browser`, `os`, `steps_to_reproduce`
- **Feature**: `feature_description`, `use_case`, `priority_hint`

Only extract entities that are explicitly mentioned. Never fabricate or infer missing entities.

## Guardrails

- Route only to skills listed above. Never fabricate skill names.
- If confidence is below 0.6, set `route_to: null` with reasoning explaining the ambiguity.
- Do NOT attempt to answer the ticket — only classify and route.
- Do NOT ask follow-up questions — this is single-shot classification.
- NEVER offer follow-up options — this is a single-shot execution.

## Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

- **Author:** [srinidhis05](https://github.com/srinidhis05)
- **Source:** [srinidhis05/agentura](https://github.com/srinidhis05/agentura)
- **License:** Apache-2.0
- **Homepage:** https://agenturaai.tech

Install and usage instructions live in the source repository linked above.

## Pricing

- **Free** — Free

## Security capabilities

Automated source analysis of v0.1.0 — what this tool can access:

- **Network access:** no
- **Filesystem access:** no
- **Shell / process execution:** no
- **Environment & secrets:** no
- **Dynamic code execution:** no

*"Yes" means the capability is present in the source — more access means more to trust, not that it is unsafe.*


## Versions

- **0.1.0** — security scan: passed — Imported from the upstream source.

## Links

- Listing page: https://agentstack.voostack.com/l/skill-srinidhis05-agentura-ticket-classifier
- Seller: https://agentstack.voostack.com/s/srinidhis05
- Browse the marketplace: https://agentstack.voostack.com/browse

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