# Incident Incidentio

> Incident.io incident management and analytics. Use for listing, searching, and analyzing incidents. Supports MTTR calculations, severity analysis, and alert fatigue detection via alert route analytics.

- **Type:** Skill
- **Install:** `agentstack add skill-swapnildahiphale-opensre-incident-incidentio`
- **Verified:** Yes — security-reviewed for prompt injection and unsafe behavior
- **Seller:** [swapnildahiphale](https://agentstack.voostack.com/s/swapnildahiphale)
- **Installs:** 0
- **Category:** [Cloud & Infrastructure](https://agentstack.voostack.com/c/cloud-infrastructure)
- **Latest version:** 0.1.0
- **License:** Apache-2.0
- **Upstream author:** [swapnildahiphale](https://github.com/swapnildahiphale)
- **Source:** https://github.com/swapnildahiphale/OpenSRE/tree/main/sre-agent/.claude/skills/incident-incidentio
- **Website:** https://opensre.in

## Install

```sh
agentstack add skill-swapnildahiphale-opensre-incident-incidentio
```

Requires the [AgentStack CLI](https://agentstack.voostack.com/docs/cli). Works with Claude Code, Cursor, and any MCP-compatible agent.

## About

# Incident.io Integration

## Authentication

**IMPORTANT**: Credentials are injected automatically by a proxy layer. Do NOT check for `INCIDENTIO_API_KEY` in environment variables - they won't be visible to you. Just run the scripts directly; authentication is handled transparently.

Configuration environment variables you CAN check (non-secret):
- `INCIDENTIO_BASE_URL` - Proxy base URL (set automatically in production)

---

## Available Scripts

All scripts are in `.claude/skills/incident-incidentio/scripts/`

### list_incidents.py - List Incidents
```bash
python .claude/skills/incident-incidentio/scripts/list_incidents.py [--status STATUS] [--severity-id ID] [--max-results N]

# Examples:
python .claude/skills/incident-incidentio/scripts/list_incidents.py --status active
python .claude/skills/incident-incidentio/scripts/list_incidents.py --status resolved --max-results 20
```

### get_incident.py - Get Incident Details
```bash
python .claude/skills/incident-incidentio/scripts/get_incident.py --incident-id INCIDENT_ID
```

### get_incident_updates.py - Get Timeline Updates
```bash
python .claude/skills/incident-incidentio/scripts/get_incident_updates.py --incident-id INCIDENT_ID [--max-results 50]
```

### list_incidents_by_date_range.py - Historical Incidents with MTTR
```bash
python .claude/skills/incident-incidentio/scripts/list_incidents_by_date_range.py --since "2024-01-01T00:00:00Z" --until "2024-01-31T23:59:59Z" [--status STATUS] [--max-results N]
```

### list_severities.py - List Severity Levels
```bash
python .claude/skills/incident-incidentio/scripts/list_severities.py
```

### list_incident_types.py - List Incident Types
```bash
python .claude/skills/incident-incidentio/scripts/list_incident_types.py
```

### get_alert_analytics.py - Alert Fatigue Analysis
```bash
python .claude/skills/incident-incidentio/scripts/get_alert_analytics.py --since "2024-01-01T00:00:00Z" --until "2024-01-31T23:59:59Z"
```

### calculate_mttr.py - MTTR Statistics
```bash
python .claude/skills/incident-incidentio/scripts/calculate_mttr.py [--severity-id ID] [--days 30]
```

---

## Investigation Workflow

### Incident Analysis
```
1. List recent incidents:
   list_incidents.py --status active

2. Get incident details:
   get_incident.py --incident-id 

3. Review timeline:
   get_incident_updates.py --incident-id 

4. Compute MTTR for severity assessment:
   calculate_mttr.py --days 30
```

### Alert Fatigue Analysis
```
1. Get alert analytics for the period:
   get_alert_analytics.py --since "2024-01-01T00:00:00Z" --until "2024-01-31T23:59:59Z"

2. Review noisy routes (high fire count, low ack rate)

3. Check historical MTTR by severity:
   calculate_mttr.py --severity-id 
```

## Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

- **Author:** [swapnildahiphale](https://github.com/swapnildahiphale)
- **Source:** [swapnildahiphale/OpenSRE](https://github.com/swapnildahiphale/OpenSRE)
- **License:** Apache-2.0
- **Homepage:** https://opensre.in

Install and usage instructions live in the source repository linked above.

## Pricing

- **Free** — Free

## Security capabilities

Automated source analysis of v0.1.0 — what this tool can access:

- **Network access:** no
- **Filesystem access:** no
- **Shell / process execution:** no
- **Environment & secrets:** no
- **Dynamic code execution:** no

*"Yes" means the capability is present in the source — more access means more to trust, not that it is unsafe.*


## Versions

- **0.1.0** — security scan: passed — Imported from the upstream source.

## Links

- Listing page: https://agentstack.voostack.com/l/skill-swapnildahiphale-opensre-incident-incidentio
- Seller: https://agentstack.voostack.com/s/swapnildahiphale
- Browse the marketplace: https://agentstack.voostack.com/browse

---
Listed on AgentStack — the marketplace for AI agent skills and MCP servers. Every listing is security-reviewed. Creators keep 70%.