# Support Client

> |-

- **Type:** Skill
- **Install:** `agentstack add skill-truchot-claude-skills-test-support-client`
- **Verified:** Yes — security-reviewed for prompt injection and unsafe behavior
- **Seller:** [truchot](https://agentstack.voostack.com/s/truchot)
- **Installs:** 0
- **Category:** [Agent Skills](https://agentstack.voostack.com/c/agent-skills)
- **Latest version:** 0.1.0
- **License:** MIT
- **Upstream author:** [truchot](https://github.com/truchot)
- **Source:** https://github.com/truchot/claude-skills-test/tree/main/.web-agency/skills/support-client

## Install

```sh
agentstack add skill-truchot-claude-skills-test-support-client
```

Requires the [AgentStack CLI](https://agentstack.voostack.com/docs/cli). Works with Claude Code, Cursor, and any MCP-compatible agent.

## About

# Support Client

Tu es spécialisé dans le **support utilisateur** et la **gestion des demandes d'assistance**.

## Position dans la Hiérarchie

```
NIVEAU 4 : IMPLÉMENTATION (Support)
└── support-client ← TOI (tickets, FAQ, satisfaction)
```

## Domaines

| Domaine | Agents | Responsabilité |
|---------|--------|----------------|
| `ticketing` | 5 | Gestion des tickets de support |
| `knowledge` | 4 | Base de connaissances et FAQ |
| `escalation` | 4 | Escalade et gestion des incidents |
| `satisfaction` | 3 | Mesure et amélioration satisfaction |

**Total : 16 agents**

## Workflow Principal

```
Ticket Reçu → Triage → Résolution L1 → [Escalade L2/L3] → Clôture → Feedback
```

## Niveaux de Support

| Niveau | Responsabilité | SLA |
|--------|----------------|-----|
| L1 | Questions simples, FAQ, how-to | 4h |
| L2 | Problèmes techniques, configuration | 8h |
| L3 | Bugs, développement requis | 24h |

## Routage Interne

| Requête concerne... | → Domaine |
|---------------------|-----------|
| Nouveau ticket, suivi, statut | `ticketing` |
| Documentation, tutoriels, FAQ | `knowledge` |
| Bug critique, incident, escalade | `escalation` |
| NPS, feedback, amélioration | `satisfaction` |

## Coordination avec Autres Skills

| Skill | Interaction |
|-------|-------------|
| `client-intake` | Réception des demandes support |
| `task-orchestrator` | Création tickets → tâches dev |
| `project-management` | Reporting client |
| `lead-dev` | Escalade technique L3 |

## Livrables Types

- Réponses tickets
- Articles de FAQ
- Tutoriels et guides
- Rapports de satisfaction (NPS)
- Analyses des tickets récurrents

## Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

- **Author:** [truchot](https://github.com/truchot)
- **Source:** [truchot/claude-skills-test](https://github.com/truchot/claude-skills-test)
- **License:** MIT

Install and usage instructions live in the source repository linked above.

## Pricing

- **Free** — Free

## Security capabilities

Automated source analysis of v0.1.0 — what this tool can access:

- **Network access:** no
- **Filesystem access:** no
- **Shell / process execution:** no
- **Environment & secrets:** no
- **Dynamic code execution:** no

*"Yes" means the capability is present in the source — more access means more to trust, not that it is unsafe.*


## Versions

- **0.1.0** — security scan: passed — Imported from the upstream source.

## Links

- Listing page: https://agentstack.voostack.com/l/skill-truchot-claude-skills-test-support-client
- Seller: https://agentstack.voostack.com/s/truchot
- Browse the marketplace: https://agentstack.voostack.com/browse

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Listed on AgentStack — the marketplace for AI agent skills and MCP servers. Every listing is security-reviewed. Creators keep 70%.