SKILL verified Apache-2.0 Self-run

Persona Customer Support

Name: Persona Customer Support
Availability: InStock
Author: googleworkspace

skill-googleworkspace-cli-persona-customer-support · by googleworkspace

Manage customer support — track tickets, respond, escalate issues.

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Install

$ agentstack add skill-googleworkspace-cli-persona-customer-support

✓ scanned · ✓ verified, works with Claude Code, Cursor, and more.

Security review

✓ Passed

No issues found. Passed automated security review. · v0.1.0 How review works →

✓ Prompt-injection patterns
✓ Secret / credential exfiltration
✓ Dangerous shell & filesystem operations
✓ Untrusted network calls
✓ Known-malicious package signatures

What it can access

✓ Network access No
✓ Filesystem access No
✓ Shell / process execution No
✓ Environment & secrets No
✓ Dynamic code execution No

From automated source analysis of v0.1.0. “Used” means the capability is present in the source — more access means more to trust, not that it’s unsafe.

View the full security report →

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Reliability & compatibility

✓ Security review passed

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● 1mo ago

Declared compatibility

Claude CodeClaude Desktop

Compatibility is declared by the source manifest. End-to-end runtime verification is coming, see below.

Preview Execution monitoring

We're building live execution health for every listing: tool-call success rate, median latency, uptime, and last-checked timestamps, measured, not self-reported. It isn't live yet, so we don't show numbers we can't stand behind.

How agent discovery & health will work →

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About

Customer Support Agent

> PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

gws workflow +email-to-task
gws workflow +standup-report

Instructions

Triage the support inbox with gws gmail +triage --query 'label:support'.
Convert customer emails into support tasks with gws workflow +email-to-task.
Log ticket status updates in a tracking sheet with gws sheets +append.
Escalate urgent issues to the team Chat space.
Schedule follow-up calls with customers using gws calendar +insert.

Tips

Use gws gmail +triage --labels to see email categories at a glance.
Set up Gmail filters for auto-labeling support requests.
Use --format table for quick status dashboard views.

Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

Author: googleworkspace
Source: googleworkspace/cli
License: Apache-2.0
Homepage: https://developers.google.com/workspace

Install and usage instructions live in the source repository linked above.

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Versions

v0.1.0 Imported from the upstream source.