Crisis Response Sop
私域舆情/差评应对 SOP。Use this skill when 处理差评、私域负面、客诉危机时。
Install
$ agentstack add skill-maojiebc-majia-siyu-team-crisis-response-sop ✓ scanned · ✓ verified, works with Claude Code, Cursor, and more.
Security review
✓ PassedNo issues found. Passed automated security review. · v0.1.0 How review works →
- ✓ Prompt-injection patterns
- ✓ Secret / credential exfiltration
- ✓ Dangerous shell & filesystem operations
- ✓ Untrusted network calls
- ✓ Known-malicious package signatures
What it can access
- ✓ Network access No
- ✓ Filesystem access No
- ✓ Shell / process execution No
- ✓ Environment & secrets No
- ✓ Dynamic code execution No
From automated source analysis of v0.1.0. “Used” means the capability is present in the source — more access means more to trust, not that it’s unsafe.
Verified badge
Passed review? Show it. Paste this badge into your README, it links to the public security report.
Links to your public security report.[](https://agentstack.voostack.com/security/report/skill-maojiebc-majia-siyu-team-crisis-response-sop) Reliability & compatibility
Declared compatibility
Compatibility is declared by the source manifest. End-to-end runtime verification is coming, see below.
We're building live execution health for every listing: tool-call success rate, median latency, uptime, and last-checked timestamps, measured, not self-reported. It isn't live yet, so we don't show numbers we can't stand behind.
How agent discovery & health will work →About
私域舆情/差评应对 SOP
Overview
对齐方法论引擎「私域即公关」。本 skill 给方法论框架；具体话术/阈值/配比是马甲护城河，标【待马甲填真实SOP】。
方法框架（行业通行版，真实话术/额度见护城河注入点）
差评处理是做给围观者看的——围观的人比当事人多，处理姿态就是品牌姿态。
- 先响应速度，后解决方案：第一时间先接住（看到了、在处理），比憋着想完美方案再回更重要。时效本身就是态度。
- 公开台面 + 私下解决双轨：公开评论区回一句得体、让围观者看到诚意的；具体补偿和细节拉到私信，不在公开场合讨价还价。
- 补偿分级、不越级：一线能拍板的额度先给，别层层上报拖成大事；超额度再升级，但升级也要快。
- 复盘归因，不只灭火：同类差评反复出现是产品 / 流程问题，不是话术问题，要往上游改，光靠话术兜不住。
> 各场景的真实响应话术、补偿额度、升级线是马甲护城河，标【待马甲填真实SOP】，由本人注入。
交付模板
| 动作 | 触发人群 | 话术/物料 | 时间点 | 责任人 | 可埋点指标 | 风险兜底 | |---|---|---|---|---|---|---| | 示例 | 待填 | 待填 | 待填 | 待填 | 待填 | 待填 |
成功指标（可埋点，对接某 BI 平台）
- 待填（须写清分子/分母/时间窗）
合规约束（合规官会查）
- 不诱导分享 / 不绝对化用词 / 不未授权收集个人信息 / 裂变走企微官方路径
不知道下一步用哪个 skill？
输入 /siyu。
这是私域工具箱的导航入口。它会读取刚才的具体结论，选择当前最值得处理的一个方向， 并直接路由到对应 skill。迷路了就回 /siyu。
Source & license
This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.
- Author: maojiebc
- Source: maojiebc/majia-siyu-team
- License: MIT
Install and usage instructions live in the source repository linked above.
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Versions
- v0.1.0 Imported from the upstream source.