Azure Support Ticket

azure-support-ticket

File and manage Azure support tickets via the CLI without rediscovering the service IDs, payload formats, and description quirks every time.

Use this skill for filing requests and updating ticket state. To read current quota numbers, use az vm list-usage directly.

Subcommands

uv run scripts/file_ticket.py quota   ...   # file a quota-increase ticket
uv run scripts/file_ticket.py bump    ...   # change severity on an existing ticket
uv run scripts/file_ticket.py list    ...   # list recent tickets
uv run scripts/file_ticket.py show    ...   # show one ticket

All subcommands accept --subscription; default is Trusted FXCI (a30e97ab-734a-4f3b-a0e4-c51c0bff0701). Other FXCI subscriptions and the full service-ID table are in [references/quota-recipes.md](references/quota-recipes.md).

Examples

File a Sev B LowPriorityCores bump in southcentralus:

uv run scripts/file_ticket.py quota \
  --region southcentralus \
  --quota-type LowPriorityCores \
  --new-limit 4000 \
  --severity moderate \
  --reason "eastus2 has 20%+ Spot eviction on Standard_D32ads_v5 ..."

Use --dry-run to inspect the exact az command before filing.

Bump an existing ticket to Sev A (accepts the resource name or the display supportTicketId):

uv run scripts/file_ticket.py bump \
  --ticket-name 2605180040009652 \
  --severity critical

Per-SKU-family Spot quota (requires --vm-family):

uv run scripts/file_ticket.py quota \
  --region westus2 --quota-type VMFamilyLowPriority \
  --vm-family standardDADSv5Family --new-limit 200 \
  --severity moderate --reason "..."

Severities

minimal (Sev C) works on every plan. moderate (Sev B) needs Standard support or higher. critical (Sev A) needs ProDirect or higher. The script does not validate the plan before submitting; if the plan disallows the severity, the API returns a clear error.

Troubleshooting

JsonDeserializationError: Description contains invalid characters - the API rejects high-codepoint characters silently. The script normalizes em-dashes, en-dashes, curly quotes, ellipsis, and non-breaking spaces to ASCII, and drops anything else with a notice. If you see this, your --reason body contains a codepoint the sanitizer missed; re-encode and retry.

ResourceNotFound on bump - the previous ticket name doesn't exist under the given subscription. Likely you passed the numeric display supportTicketId from the create response. The script's bump subcommand resolves the numeric form via list automatically, but if the ticket was filed under a different subscription you must pass --subscription explicitly.

The selected subscription has an Azure support plan that doesn't allow this severity - downgrade with --severity minimal, or upgrade the plan. See the severity table above.

InvalidParameterValue on quotaChangeRequests - the payload format is per-quota-type. Re-check the recipe in [references/quota-recipes.md](references/quota-recipes.md); the common mistake is omitting VMFamily (use the literal lowPriority or cores for the regional totals, real family names like standardDADSv5Family for per-family).

See also

[references/quota-recipes.md](references/quota-recipes.md) - service IDs, problem-classification GUIDs, payload formats per quota type, VM family names, FXCI subscription map, and the description sanitization rules.

Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

• Author: mozilla-platform-ops
• Source: mozilla-platform-ops/agent-skills
• License: MPL-2.0
• Homepage: https://agentskills.io/home

Install and usage instructions live in the source repository linked above.