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SKILL verified MIT Self-run

Churn Autopsy

skill-onewave-ai-claude-skills-churn-autopsy · by OneWave-AI

Post-mortem analysis when a client churns. Takes client history, engagement data, support tickets, usage logs, and exit feedback to produce a comprehensive churn autopsy with root cause classification, timeline of decline, and preventive measures.

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Install

$ agentstack add skill-onewave-ai-claude-skills-churn-autopsy

✓ scanned · ✓ verified — works with Claude Code, Cursor, and more.

Security review

✓ Passed

No issues found. Passed automated security review. · v0.1.0 How review works →

  • ✓ Prompt-injection patterns
  • ✓ Secret / credential exfiltration
  • ✓ Dangerous shell & filesystem operations
  • ✓ Untrusted network calls
  • ✓ Known-malicious package signatures

What it can access

  • ✓ Network access No
  • ✓ Filesystem access No
  • ✓ Shell / process execution No
  • ✓ Environment & secrets No
  • ✓ Dynamic code execution No

From automated source analysis of v0.1.0. “Used” means the capability is present in the source — more access means more to trust, not that it’s unsafe.

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About

Churn Autopsy

Dissect a client departure with forensic rigor and produce churn-autopsy.md: a historical record and retention playbook that turns a loss into organizational learning.

Contents

  • references/inputs.md -- required and optional data to gather before analysis
  • references/analysis-framework.md -- the six-phase forensic method
  • references/root-cause-taxonomy.md -- root cause categories and subcategories
  • references/output-template.md -- full churn-autopsy.md report structure
  • references/standards.md -- objectivity, rigor, sensitivity, incomplete-data, and operating rules

Workflow

  1. Collect. Gather all available inputs per references/inputs.md. Read provided files directly; query connected CRM and analytics MCP tools for account, usage, and support data. Note any gaps.
  2. Organize. Build the full chronological timeline from first touch to cancellation before attempting analysis.
  3. Analyze. Apply the six phases in references/analysis-framework.md systematically, without skipping: baseline, timeline of decline, root cause classification, missed warning signs, counterfactual analysis, lessons learned.
  4. Classify. Assign one primary root cause and any contributing causes using references/root-cause-taxonomy.md.
  5. Draft. Write the report in the structure defined in references/output-template.md.
  6. Challenge. Review every conclusion against references/standards.md; attempt to disprove each finding before keeping it.
  7. Finalize. Produce churn-autopsy.md with all sections complete in the current working directory or a user-specified location.

Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

Install and usage instructions live in the source repository linked above.

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Versions

  • v0.1.0 Imported from the upstream source.

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