Journey Mapping & Service Design
Create customer journey maps, service blueprints, experience maps, empathy maps, and other alignment diagrams. Guides diagram type selection, content structure, illustration syntax, and alignment workshops.
Accessibility Audit
Conduct accessibility audits against WCAG 2.2 guidelines. Evaluate pages, components, and flows for conformance at A, AA, and AAA levels. Identify issues, assess severity, provide code fixes, and generate audit reports. Covers automated testing, manual testing, keyboard navigation, screen reader compatibility, color contrast, and semantic HTML.
Design Ops
Run design sprints, manage handoff, establish team rituals, documentation standards, and design QA processes. Covers the operational side of design — how teams organize work, collaborate with engineering, and ship quality.
Interaction Design
Design meaningful interactions, microinteractions, animations, state machines, gesture patterns, error prevention, and product behavior. Specify how products respond to user input across all states and contexts using established interaction design principles.
Ux Writing
Create user-centered, accessible interface copy (microcopy) for digital products including buttons, labels, error messages, notifications, forms, onboarding, empty states, success messages, and help text. Use when writing or editing any text that appears in apps, websites, or software interfaces, designing conversational flows, establishing voice and tone guidelines, auditing product content for…
Design Systems
Build, document, and maintain design systems with design tokens, component specifications, pattern libraries, naming conventions, and governance processes. Conduct system audits, define component hierarchies, and establish shared design languages.
Design Elevation
Comprehensive design elevation system that automatically transforms functional visual outputs into polished, professional designs. Use when creating ANY visual output including presentations (pptx), spreadsheets (xlsx), dashboards, reports, HTML artifacts, PDFs, web pages, or data visualizations. Applies systematic design thinking grounded in Tailwind CSS as the canonical design token system. Str…
UX Strategy
Connect design decisions to business outcomes through competitive analysis, opportunity mapping, Jobs to Be Done, outcome-driven discovery, value proposition design, and UX metrics. Shape product direction with strategic frameworks grounded in evidence.
Design Critique & Evaluation
Evaluate UI designs against usability heuristics, UX laws, interaction patterns, interaction design principles, information architecture, and content quality. Conduct heuristic evaluations, structured design critiques, pattern-based reviews, posture analysis, excise audits, IA evaluations, and UX writing reviews. Provides specific, actionable feedback grounded in established principles rather tha…
Ux Research
Plan, conduct, and analyze UX research using proven methodologies. Use when planning user research, writing interview scripts, creating test plans, recruiting participants, analyzing qualitative data, or synthesizing findings into actionable insights. Covers generative, evaluative, and continuous discovery research with specific frameworks, scoring rubrics, and templates.