Klaim Logistik Retur
SOP guidelines and claim submission templates for lost or damaged courier packages (J&T, JNE, SiCepat, Shopee Xpress).
Install
$ agentstack add skill-adamriofc-indonesian-business-agent-skills-klaim-logistik-retur ✓ scanned · ✓ verified, works with Claude Code, Cursor, and more.
Security review
✓ PassedNo issues found. Passed automated security review. · v0.1.0 How review works →
- ✓ Prompt-injection patterns
- ✓ Secret / credential exfiltration
- ✓ Dangerous shell & filesystem operations
- ✓ Untrusted network calls
- ✓ Known-malicious package signatures
What it can access
- ✓ Network access No
- ✓ Filesystem access No
- ✓ Shell / process execution No
- ✓ Environment & secrets No
- ✓ Dynamic code execution No
From automated source analysis of v0.1.0. “Used” means the capability is present in the source — more access means more to trust, not that it’s unsafe.
Verified badge
Passed review? Show it. Paste this badge into your README, it links to the public security report.
Links to your public security report.[](https://agentstack.voostack.com/security/report/skill-adamriofc-indonesian-business-agent-skills-klaim-logistik-retur) Reliability & compatibility
Declared compatibility
Compatibility is declared by the source manifest. End-to-end runtime verification is coming, see below.
We're building live execution health for every listing: tool-call success rate, median latency, uptime, and last-checked timestamps, measured, not self-reported. It isn't live yet, so we don't show numbers we can't stand behind.
How agent discovery & health will work →About
Logistics Claim & Return SOP Generator
Drafts formal insurance claim reports to couriers and marketplace resolution centers.
Required Claim Package
- Receipt Proof (Airwaybill) & Order ID.
- Uninterrupted Unboxing Video: Unbroken unboxing video demonstrating outer package label + damage.
- Damage / Lost Item Photos: Photos of damaged item + packaging box.
- Formal Claim Letter: Formal claim letter requesting 100% item value reimbursement under courier insurance policy.
Claim Timeline (general)
- Lost package: claims filed 7-30 days from the date the tracking status stops updating; each courier has different SOPs (J&T ≤ 30 days, JNE ≤ 30 days, SiCepat ≤ 21 days, Shopee Xpress via the resolution center 7-14 days).
- Damaged package: photos + video must be submitted ≤ 24-48 hours after receipt — beyond that, generally rejected.
- Process: file first via the marketplace (CS/order complaint) for marketplace transactions — couriers typically process only after the marketplace approves.
Scope & Safety
- Use for: standard shipping insurance claims (item value ≤ default coverage limit).
- Do not use for: uninsured items (value above the limit without extra cover), illegal shipments, or immaterial loss claims — not covered.
- Anti-scam: never "beautify" evidence (edited photos) — can lead to permanent rejection & blacklisting.
Worked Example
Input: waybill: "JT123456789" / courier: "J&T" / "package lost after 20 days" Draft: claim letter → attach the JT123456789 airwaybill, payment proof, delivery confirmation chat, and screenshot of the tracking status frozen on date X → submit via J&T CS (hotline/portal) → follow up on day 7 → if stalled, escalate via the marketplace resolution center + report to J&T's official WhatsApp Business. Claim value = product price (above the default limit? check the insurance scheme).
Source & license
This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.
- Author: adamriofc
- Source: adamriofc/indonesian-business-agent-skills
- License: MIT
Install and usage instructions live in the source repository linked above.
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Versions
- v0.1.0 Imported from the upstream source.