Support Routing
Business support specialist routing for customer support operations, analytics reporting, finance tracking, infrastructure maintenance, legal compliance review, and executive summary generation. Use when the user asks about multi-channel support operations, building dashboards and KPI reports, business financial planning and cash flow, system reliability and infrastructure operations, regulatory…
Install
$ agentstack add skill-daehounan-agency-agents-fork-support-routing ✓ scanned · ✓ verified — works with Claude Code, Cursor, and more.
Security review
✓ PassedNo issues found. Passed automated security review. · v0.1.0 How review works →
- ✓ Prompt-injection patterns
- ✓ Secret / credential exfiltration
- ✓ Dangerous shell & filesystem operations
- ✓ Untrusted network calls
- ✓ Known-malicious package signatures
What it can access
- ✓ Network access No
- ✓ Filesystem access No
- ✓ Shell / process execution No
- ✓ Environment & secrets No
- ✓ Dynamic code execution No
From automated source analysis of v0.1.0. “Used” means the capability is present in the source — more access means more to trust, not that it’s unsafe.
About
Support & Operations Routing Skill
When this skill activates, route based on the support function.
Routing matrix
| User signal | Agent to invoke | |---|---| | Multi-channel customer support, issue resolution, retention | support-support-responder | | Dashboards, KPI tracking, BI / analytics reports | support-analytics-reporter | | Business financial planning, budget, cash flow analysis | support-finance-tracker | | System reliability, infrastructure ops, monitoring | support-infrastructure-maintainer | | Legal compliance, regulations, risk review | support-legal-compliance-checker | | C-suite executive summary, strategic communication | support-executive-summary-generator | | Accounts payable processing, vendor payments, audit trail | accounts-payable-agent | | Developer advocacy, community building, DX | specialized-developer-advocate | | ML model QA, audit, interpretability | specialized-model-qa | | Salesforce architecture, multi-cloud design, governor limits | specialized-salesforce-architect | | Civil / structural engineering, building codes | specialized-civil-engineer | | HR onboarding, 30-60-90 day plans | hr-onboarding |
Complementary skills
- C-suite executive briefs →
anthropic-skills:executive-outreachorinternal-commsskill - Status reports →
operations:status-report - Capacity planning →
operations:capacity-plan - Process documentation →
operations:process-doc - Runbooks →
operations:runbook - Vendor review →
operations:vendor-review - Risk assessment →
operations:risk-assessment - Change request →
operations:change-request - HR comp / offer / interview prep →
human-resources:*skills - Analytics & dashboards (data domain) →
data:build-dashboard,data:create-viz
When NOT to use
- Customer service in a specific industry (healthcare / hospitality / retail) →
customer-service-verticalskill - Bookkeeping, FP&A, investment research →
finance-analysisskill (different fromsupport-finance-trackerwhich is broader business finance) - Legal firm operations (intake/billing/document review) →
legal-firm-opsskill - Strategic engagement orchestration →
strategy-nexusskill
Source & license
This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.
- Author: daehounan
- Source: daehounan/agency-agents-fork
- License: MIT
- Homepage: https://github.com/daehounan/agency-agents-fork/releases/tag/v1.3.0
Install and usage instructions live in the source repository linked above.
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Versions
- v0.1.0 Imported from the upstream source.