Happy Platform Skills

Happy Platform Skills

A comprehensive library of reusable development patterns and automation recipes for enterprise platforms. Current coverage focuses on the ServiceNow® platform. Works with Claude Code, Claude Desktop, ChatGPT, Cursor, and any agentic AI system.

When to use this skill

Use these skills when you need to:

• "help me triage incidents"
• "create a change request"
• "write a business rule for incident assignment"
• "set up a catalog item with approval workflow"
• "query CMDB relationships"
• "debug a client script"
• "manage update sets and deployments"

Available Skill Categories

ITSM (7 skills)

• incident-triage - Automated incident classification and prioritization
• incident-lifecycle - End-to-end incident management workflow
• major-incident - P1/Major incident coordination
• problem-analysis - Root cause analysis and known error management
• change-management - RFC creation, CAB, implementation, PIR
• natural-language-queries - Plain English ServiceNow searches
• quick-reference - Common operations cheat sheet

Development (14 skills)

• business-rules - Server-side automation scripts
• client-scripts - Form manipulation and validation
• script-includes - Reusable server-side libraries
• glide-api-reference - GlideRecord, GlideAggregate, GlideDateTime
• debugging-techniques - Script debugger, logging, troubleshooting
• notifications - Email notifications, events, templates
• ui-actions - Buttons, context menus, client/server actions
• scheduled-jobs - Automated recurring tasks
• data-import - Import sets and transform maps
• scripted-rest-apis - Custom REST endpoints
• automated-testing - ATF and script testing
• performance-optimization - Script optimization techniques
• mcp-server-installation - Install and connect Happy Platform MCP
• fluent-sdk - Hybrid ServiceNow development with NowSDK Fluent and MCP

Administration (12 skills)

• update-set-management - Configuration tracking and deployment
• deployment-workflow - Instance-to-instance migration
• batch-operations - Bulk record operations
• script-execution - Background script patterns
• script-sync - Local development workflow
• user-provisioning - User lifecycle management
• workflow-creation - Programmatic workflow building
• schema-discovery - Table and field exploration
• instance-management - Multi-instance operations
• application-scope - Scoped app development
• configuration-validation - Catalog item validation
• generic-crud-operations - Universal table operations

Service Catalog (5 skills)

• request-fulfillment - End-to-end request processing
• item-creation - Catalog item setup
• approval-workflows - Approval configuration
• variable-management - Form variables and options
• ui-policies - Dynamic form behavior

CMDB (4 skills)

• ci-discovery - Configuration item management
• relationship-mapping - CI relationships and dependencies
• impact-analysis - Service impact assessment
• data-quality - CMDB health and validation

Security (4 skills)

• incident-response - Security incident handling
• acl-management - Access control configuration
• audit-compliance - Compliance monitoring
• data-classification - Data sensitivity management

Reporting (3 skills)

• sla-analysis - SLA performance metrics
• executive-dashboard - KPI dashboards
• trend-analysis - Historical trend reporting

Installation

# Install all skills
npx skills add Happy-Technologies-LLC/happy-platform-skills --all --full-depth

# Install single skill
npx skills add Happy-Technologies-LLC/happy-platform-skills --full-depth -s "business-rules"

Usage with npm

# Install globally
npm install -g happy-platform-skills

# Search skills
npx hps search "incident"

# Load skill content
npx hps load itsm/incident-triage

# Validate skills
npx hps validate

Skill Format

Each skill includes:

• Overview - What the skill does and when to use it
• Prerequisites - Required roles and knowledge
• Procedure - Step-by-step instructions with MCP tool examples
• Best Practices - ITIL-aligned recommendations
• Troubleshooting - Common issues and solutions
• Related Skills - Cross-references to related content

MCP Tool Coverage

These skills provide full parity with the platform MCP Server tools:

• Query and CRUD operations (SN-Query-Table, SN-Create-Record, etc.)
• Update set management (SN-Set-Update-Set, SN-Clone-Update-Set)
• Script execution (SN-Execute-Background-Script)
• Natural language interface (SN-NL-Search, SN-NL-Query-Builder)
• Batch operations (SN-Batch-Create, SN-Batch-Update)
• Workflow creation (SN-Create-Workflow, SN-Create-Activity)
• And 35+ more tools

Contributing

See [CREATINGSKILLS.md](docs/CREATINGSKILLS.md) for contribution guidelines.

License

Apache-2.0 - Happy Technologies LLC

Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

• Author: Happy-Technologies-LLC
• Source: Happy-Technologies-LLC/happy-platform-skills
• License: Apache-2.0

Install and usage instructions live in the source repository linked above.