Code Assist
AI-assisted code generation for ServiceNow business rules, client scripts, script includes, and UI scripts with best practices
Business Rules
Complete guide to business rule development including when/how/trigger timing, script patterns, current/previous objects, condition optimization, Glide API usage, error handling, and performance best practices
Smart Assessment
Configure smart assessments with AI-assisted response suggestions, covering assessment design, metric types, scoring models, conditional logic, result analysis, and integration with GRC and HR modules
Csm Suggested Steps
Generate suggested resolution steps for CSM cases based on product, issue type, and historical resolutions from similar cases
Schema Discovery
Explore and understand ServiceNow table schemas, field definitions, and relationships
Csm Sidebar Summarization
Generate sidebar summaries for customer service agents with case context, customer history, and recommended actions to accelerate case handling
Automated Testing
Comprehensive Automated Test Framework (ATF) guide for creating, managing, and executing automated tests in ServiceNow
Client Scripts
Complete guide to ServiceNow client script development including onLoad, onChange, onSubmit, onCellEdit types, g_form API, GlideAjax server calls, and performance optimization
Cmdb Search Analysis
Analyze CMDB search requests, interpret natural language CI queries, and provide structured search results with relationships and dependency context
Multi Turn Ordering
Configure multi-turn catalog ordering for conversational item selection, variable collection, and order placement via Virtual Agent
Ui Policies
Complete guide to catalog UI policies including show/hide/mandatory actions, scripted conditions, and REST API limitations with workarounds
Data Quality
CMDB data quality management including KPIs, duplicate detection, stale records, and reconciliation
Script Execution
Safe background script execution patterns including automated execution via sys_trigger, fix script generation, error handling, and logging best practices
Relationship Mapping
CI relationship management including creation, validation, dependency analysis, and orphan detection
Script Sync
Local script development workflow for syncing ServiceNow scripts to local files, enabling version control and modern IDE features
Ci Discovery
Configuration Item discovery, classification, and CMDB population strategies
Instance Management
Manage multiple ServiceNow instances including switching between dev/test/prod environments
Csm Kb Generation
Generate knowledge articles from resolved CSM cases with customer-facing language, structured content, screenshot placeholders, and FAQ sections
Trending Topics
Identify trending customer service topics by analyzing case patterns, channel distribution, and sentiment shifts across the CSM portfolio
Application Scope
Manage scoped application development including setting application context and update set alignment
Item Creation
Complete guide to creating and configuring service catalog items with variables, categories, and fulfillment
Csm Sentiment Analysis
Analyze customer sentiment across CSM cases, communications, and interactions to track sentiment progression, identify escalation patterns, and flag at-risk cases
Task Summarization
Generate concise task summaries with status, timeline, blockers, SLA risk, and recommended next actions
Variable Management
Complete guide to catalog variables including all types, reference qualifiers, cascading variables, and UI policies
Catalog Builder Ai
AI-assisted catalog builder that generates catalog items, refines content, configures variables, sets up fulfillment workflows, and manages catalog categories from natural language descriptions
Update Set Management
Complete update set lifecycle management - creation, tracking, validation, and deployment
Task Analysis
Analyze task trends, identify bottlenecks, predict SLA breaches, and recommend workload redistribution
Batch Operations
Efficient bulk operations for mass record creation, updates with relationships, performance optimization, and error handling in batch processing
Request Fulfillment
Service catalog request processing, fulfillment workflows, and task management
Approval Workflows
Complete guide to configuring catalog approval rules, multi-level approvals, delegation, and escalation
Service Graph Diagnosis
Diagnose Service Graph Connector issues, validate discovery patterns, and troubleshoot service mapping data flow
Csm Case Summarization
Summarize CSM cases including timeline, interactions, resolution status, related tasks, and communications history
Happy Platform Mcp
Happy Platform MCP v3.1 - Multi-Instance ServiceNow MCP Server
Workflow Creation
Programmatic workflow creation via API/MCP - build complete workflows without the UI editor
Email Recommendation
Generate professional email responses for customer service cases by analyzing case details, customer sentiment, communication history, and knowledge base articles
Approval Summarization
Summarize approval requests with context including what is being requested, who is requesting, business justification, and similar past approvals
Data Import
Master ServiceNow data import using Import Sets, Transform Maps, and various data sources with robust error handling and performance optimization
Happy Platform Skills
Reusable development patterns and automation recipes for enterprise platforms - 180+ skills across 23 categories
User Provisioning
Complete user lifecycle management including creation, role assignment, group membership, and deprovisioning
Impact Analysis
Change impact analysis using CMDB relationships, business service mapping, and risk assessment
Configuration Validation
Validate ServiceNow configurations including catalog items, workflows, and business rules
Fluent Sdk
Hybrid ServiceNow development using the three-tier approach - NowSDK Fluent for metadata-as-code, MCP REST for runtime operations, and fix scripts as manual fallback
Debugging Techniques
Comprehensive guide to debugging ServiceNow server-side and client-side code
Code Review
Review ServiceNow code for security vulnerabilities, performance issues, and platform best practices
Workspace Insights
Workplace service delivery insights including space utilization, service request patterns, facility management metrics, and desk booking analytics
Deployment Workflow
Complete instance-to-instance deployment workflow including update set export, import, preview, conflict resolution, validation, and rollback procedures
Activity Response
Generate contextual responses for CSM case activities including work notes, customer communications, and status updates with suggested next actions
Resolution Notes
Generate comprehensive resolution notes for closing CSM cases including issue summary, root cause analysis, steps taken, resolution details, and preventive measures
Catalog Item Generation
Generate catalog items from natural language descriptions including variables, workflows, and approval rules
Chat Recommendation
Generate recommended chat responses for CSM agents based on case context, knowledge base matches, customer history, and similar resolved cases
Generic Crud Operations
Master generic table operations for querying, creating, updating, and reading records in any ServiceNow table