Customer Experience
Map and analyze customer experience touchpoints. Use for improving satisfaction, loyalty, and customer journey optimization.
Install
$ agentstack add skill-linuszz-business-strategy-planning-skills-customer-experience ✓ scanned · ✓ verified, works with Claude Code, Cursor, and more.
Security review
✓ PassedNo issues found. Passed automated security review. · v0.1.0 How review works →
- ✓ Prompt-injection patterns
- ✓ Secret / credential exfiltration
- ✓ Dangerous shell & filesystem operations
- ✓ Untrusted network calls
- ✓ Known-malicious package signatures
What it can access
- ✓ Network access No
- ✓ Filesystem access No
- ✓ Shell / process execution No
- ✓ Environment & secrets No
- ✓ Dynamic code execution No
From automated source analysis of v0.1.0. “Used” means the capability is present in the source — more access means more to trust, not that it’s unsafe.
Verified badge
Passed review? Show it. Paste this badge into your README, it links to the public security report.
Links to your public security report.[](https://agentstack.voostack.com/security/report/skill-linuszz-business-strategy-planning-skills-customer-experience) Reliability & compatibility
Declared compatibility
Compatibility is declared by the source manifest. End-to-end runtime verification is coming, see below.
We're building live execution health for every listing: tool-call success rate, median latency, uptime, and last-checked timestamps, measured, not self-reported. It isn't live yet, so we don't show numbers we can't stand behind.
How agent discovery & health will work →About
Customer Experience Analysis
Metadata
- Name: customer-experience
- Description: Customer journey and touchpoint analysis
- Triggers: customer experience, CX, journey map, touchpoint, satisfaction
Instructions
Map customer experience for $ARGUMENTS to identify improvement opportunities.
Framework
Customer Journey Stages
| Stage | Touchpoints | Customer Actions | Emotions | |-------|-------------|------------------|----------| | Awareness | Ads, social, word-of-mouth | Discover brand | Curious | | Consideration | Website, reviews, store | Research options | Evaluating | | Purchase | Checkout, sales, payment | Buy product | Excited/Anxious | | Use | Product, support, onboarding | Use solution | Satisfied/Frustrated | | Loyalty | Follow-up, community, rewards | Recommend, repurchase | Engaged |
Experience Metrics
| Metric | Formula | Target | |--------|---------|--------| | NPS | % Promoters - % Detractors | >50 | | CSAT | Satisfied customers / Total surveyed | >80% | | CES | Effort score (1-7 scale) | 90% |
Output
## Customer Experience Analysis: [Product/Service]
### Journey Map
**Stage 1: Awareness**
- Touchpoints: [List]
- Pain points: [Issues]
- Opportunities: [Improvements]
**Stage 2: Consideration**
- Touchpoints: [List]
- Pain points: [Issues]
- Opportunities: [Improvements]
[Continue for all stages]
### Experience Scorecard
| Metric | Current | Target | Status |
|--------|---------|--------|--------|
| NPS | 35 | 50 | 🟡 Gap: -15 |
| CSAT | 72% | 80% | 🟡 Gap: -8% |
| CES | 4.2 | 3.0 | 🔴 Gap: +1.2 |
| Retention | 85% | 90% | 🟡 Gap: -5% |
### Priority Improvements
| Priority | Stage | Issue | Impact | Effort |
|----------|-------|-------|--------|--------|
| 1 | Purchase | Long checkout | High | Medium |
| 2 | Use | Complex onboarding | High | High |
| 3 | Consideration | Poor mobile UX | Medium | Low |
### Action Plan
**Immediate (0-30 days)**
1. [Action 1]
2. [Action 2]
**Short-term (30-90 days)**
1. [Action 1]
2. [Action 2]Tips
- Walk through journey yourself
- Interview real customers
- Focus on emotional peaks and valleys
- Prioritize high-impact, low-effort fixes
Source & license
This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.
- Author: linuszz
- Source: linuszz/business-strategy-planning-skills
- License: MIT
Install and usage instructions live in the source repository linked above.
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Versions
- v0.1.0 Imported from the upstream source.