skill-ootto-ai-claude-support-skills-support-reply-drafter · by Install
$ agentstack add skill-ootto-ai-claude-support-skills-support-reply-drafter ✓ scanned · ✓ verified, works with Claude Code, Cursor, and more.
Security review
✓ PassedNo issues found. Passed automated security review. · v0.1.0 How review works →
- ✓ Prompt-injection patterns
- ✓ Secret / credential exfiltration
- ✓ Dangerous shell & filesystem operations
- ✓ Untrusted network calls
- ✓ Known-malicious package signatures
What it can access
- ✓ Network access No
- ✓ Filesystem access No
- ✓ Shell / process execution No
- ✓ Environment & secrets No
- ✓ Dynamic code execution No
From automated source analysis of v0.1.0. “Used” means the capability is present in the source — more access means more to trust, not that it’s unsafe.
Verified badge
Passed review? Show it. Paste this badge into your README, it links to the public security report.
Links to your public security report.[](https://agentstack.voostack.com/security/report/skill-ootto-ai-claude-support-skills-support-reply-drafter) Reliability & compatibility
Declared compatibility
Compatibility is declared by the source manifest. End-to-end runtime verification is coming, see below.
We're building live execution health for every listing: tool-call success rate, median latency, uptime, and last-checked timestamps, measured, not self-reported. It isn't live yet, so we don't show numbers we can't stand behind.
How agent discovery & health will work →About
Support Reply Drafter
Answer a support question in your brand voice.
When to use
A customer has written in with a question or problem and you need a reply that sounds like you, answers them directly, and gives one clear next step.
What you'll need
The customer's message (and any relevant order/account details), plus a short note on what you can offer.
Instructions
Collect any missing inputs from the user, then run this prompt:
You are a customer support agent for my business. Draft a reply to the message below.
Customer message:
[paste the customer's full message]
Context you can use:
- What I sell / the product involved: [e.g. monthly meal-kit subscription]
- Relevant account or order details: [e.g. order #1042, shipped 3 days ago, no tracking update]
- What I can offer: [e.g. reship at no cost, or a refund — not both]
- Brand voice: [e.g. warm, plain-spoken, no corporate jargon]
Write the reply so it:
1. Opens by acknowledging their specific situation (not a generic greeting).
2. Directly answers their question or states what I'll do next.
3. Gives one clear next step and, if relevant, a timeframe.
4. Stays under 120 words.
If the message is missing something I need to actually resolve it, list those questions separately under "Need from customer" instead of guessing.Tip: Paste your last 2-3 real replies above the prompt and add "match this tone" — Claude mirrors your actual voice far better than any adjective you could pick.
Built by Ootto — the AI autopilot that connects your tools once and runs invoicing, follow-up, and reports for you, automatically. Book a demo →
Source & license
This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.
- Author: Ootto-AI
- Source: Ootto-AI/claude-support-skills
- License: MIT
Install and usage instructions live in the source repository linked above.
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Versions
- v0.1.0 Imported from the upstream source.