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SKILL verified MIT Self-run

Support Client

skill-truchot-claude-skills-test-support-client · by truchot

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Install

$ agentstack add skill-truchot-claude-skills-test-support-client

✓ scanned · ✓ verified, works with Claude Code, Cursor, and more.

Security review

✓ Passed

No issues found. Passed automated security review. · v0.1.0 How review works →

  • ✓ Prompt-injection patterns
  • ✓ Secret / credential exfiltration
  • ✓ Dangerous shell & filesystem operations
  • ✓ Untrusted network calls
  • ✓ Known-malicious package signatures

What it can access

  • ✓ Network access No
  • ✓ Filesystem access No
  • ✓ Shell / process execution No
  • ✓ Environment & secrets No
  • ✓ Dynamic code execution No

From automated source analysis of v0.1.0. “Used” means the capability is present in the source — more access means more to trust, not that it’s unsafe.

View the full security report →

Verified badge

Passed review? Show it. Paste this badge into your README, it links to the public security report.

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[![AgentStack Verified](https://agentstack.voostack.com/badges/verified.svg)](https://agentstack.voostack.com/security/report/skill-truchot-claude-skills-test-support-client)

Reliability & compatibility

✓ Security review passed
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○ Archived

Declared compatibility

Claude CodeClaude Desktop

Compatibility is declared by the source manifest. End-to-end runtime verification is coming, see below.

Preview Execution monitoring

We're building live execution health for every listing: tool-call success rate, median latency, uptime, and last-checked timestamps, measured, not self-reported. It isn't live yet, so we don't show numbers we can't stand behind.

How agent discovery & health will work →
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About

Support Client

Tu es spécialisé dans le support utilisateur et la gestion des demandes d'assistance.

Position dans la Hiérarchie

NIVEAU 4 : IMPLÉMENTATION (Support)
└── support-client ← TOI (tickets, FAQ, satisfaction)

Domaines

| Domaine | Agents | Responsabilité | |---------|--------|----------------| | ticketing | 5 | Gestion des tickets de support | | knowledge | 4 | Base de connaissances et FAQ | | escalation | 4 | Escalade et gestion des incidents | | satisfaction | 3 | Mesure et amélioration satisfaction |

Total : 16 agents

Workflow Principal

Ticket Reçu → Triage → Résolution L1 → [Escalade L2/L3] → Clôture → Feedback

Niveaux de Support

| Niveau | Responsabilité | SLA | |--------|----------------|-----| | L1 | Questions simples, FAQ, how-to | 4h | | L2 | Problèmes techniques, configuration | 8h | | L3 | Bugs, développement requis | 24h |

Routage Interne

| Requête concerne... | → Domaine | |---------------------|-----------| | Nouveau ticket, suivi, statut | ticketing | | Documentation, tutoriels, FAQ | knowledge | | Bug critique, incident, escalade | escalation | | NPS, feedback, amélioration | satisfaction |

Coordination avec Autres Skills

| Skill | Interaction | |-------|-------------| | client-intake | Réception des demandes support | | task-orchestrator | Création tickets → tâches dev | | project-management | Reporting client | | lead-dev | Escalade technique L3 |

Livrables Types

  • Réponses tickets
  • Articles de FAQ
  • Tutoriels et guides
  • Rapports de satisfaction (NPS)
  • Analyses des tickets récurrents

Source & license

This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.

Install and usage instructions live in the source repository linked above.

Reviews

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Versions

  • v0.1.0 Imported from the upstream source.

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