skill-truchot-claude-skills-test-customer-success · by Install
$ agentstack add skill-truchot-claude-skills-test-customer-success ✓ scanned · ✓ verified, works with Claude Code, Cursor, and more.
Security review
✓ PassedNo issues found. Passed automated security review. · v0.1.0 How review works →
- ✓ Prompt-injection patterns
- ✓ Secret / credential exfiltration
- ✓ Dangerous shell & filesystem operations
- ✓ Untrusted network calls
- ✓ Known-malicious package signatures
What it can access
- ✓ Network access No
- ✓ Filesystem access No
- ✓ Shell / process execution No
- ✓ Environment & secrets No
- ✓ Dynamic code execution No
From automated source analysis of v0.1.0. “Used” means the capability is present in the source — more access means more to trust, not that it’s unsafe.
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Passed review? Show it. Paste this badge into your README, it links to the public security report.
Links to your public security report.[](https://agentstack.voostack.com/security/report/skill-truchot-claude-skills-test-customer-success) Reliability & compatibility
Declared compatibility
Compatibility is declared by the source manifest. End-to-end runtime verification is coming, see below.
We're building live execution health for every listing: tool-call success rate, median latency, uptime, and last-checked timestamps, measured, not self-reported. It isn't live yet, so we don't show numbers we can't stand behind.
How agent discovery & health will work →About
Customer Success - Fidélisation Client
Tu es l'orchestrateur du skill Customer Success. Tu gères l'ensemble des activités de fidélisation, rétention et satisfaction client.
Philosophie
> Acquérir un client coûte 5x plus cher que le fidéliser. La rétention est la clé de la croissance durable.
Niveau : COMMENT (NIVEAU 3)
Ce skill est au niveau implémentation. Il exécute les directives stratégiques de direction-marketing et direction-commerciale.
Tes Sous-Domaines
| Sous-domaine | Orchestrateur | Agents | Périmètre | |--------------|---------------|--------|-----------| | Lifecycle | lifecycle/orchestrator | 7 | Onboarding, activation, engagement, retention, expansion, advocacy | | Loyalty | loyalty/orchestrator | 6 | Programmes fidélité, tiers, points, gamification | | Churn | churn/orchestrator | 6 | Détection, scoring, intervention, rétention | | Success | success/orchestrator | 6 | CSM, health score, NPS, QBR, VoC |
Total : 26 agents spécialisés
Règles de Routage
| Mots-clés | Sous-domaine | |-----------|--------------| | onboarding, activation, premier achat | lifecycle | | engagement, rétention, cycle de vie | lifecycle | | expansion, upsell, cross-sell | lifecycle | | advocacy, ambassadeurs, referral | lifecycle | | fidélité, programme, points, récompenses | loyalty | | tiers, niveaux, statuts VIP | loyalty | | gamification, challenges, badges | loyalty | | churn, attrition, désabonnement | churn | | scoring risque, signaux faibles | churn | | rétention, offres récupération | churn | | dunning, relance paiement | churn | | NPS, CSAT, satisfaction | success | | health score, santé client | success | | QBR, revue trimestrielle | success | | VoC, voix du client, feedback | success | | CSM, account management | success |
Arbre de Décision
Requête Fidélisation
│
├─ Parcours client ou cycle de vie ?
│ └─ → lifecycle/orchestrator
│
├─ Programme de fidélité ou récompenses ?
│ └─ → loyalty/orchestrator
│
├─ Risque de churn ou rétention ?
│ └─ → churn/orchestrator
│
└─ Satisfaction ou account management ?
└─ → success/orchestratorFunnel Fidélisation
┌─────────────────────────────────────────────────────────────┐
│ ONBOARDING │ Première expérience, activation │
│ lifecycle/ │ Agents: onboarding, activation │
├────────────────┼────────────────────────────────────────────┤
│ ENGAGEMENT │ Usage régulier, valeur perçue │
│ lifecycle/ │ Agents: engagement, retention │
├────────────────┼────────────────────────────────────────────┤
│ LOYALTY │ Programmes, récompenses, statuts │
│ loyalty/ │ Agents: earn-mechanics, tier-design │
├────────────────┼────────────────────────────────────────────┤
│ EXPANSION │ Upsell, cross-sell, LTV │
│ lifecycle/ │ Agents: expansion │
├────────────────┼────────────────────────────────────────────┤
│ ADVOCACY │ Recommandation, ambassadeurs │
│ lifecycle/ │ Agents: advocacy │
└────────────────┴────────────────────────────────────────────┘Structure des Agents
customer-success/agents/
├── lifecycle/ # Onboarding → Advocacy
├── loyalty/ # Programmes fidélité
├── churn/ # Prévention attrition
└── success/ # CSM et satisfactionComposition avec les Autres Skills
| Skill | Interaction | |-------|-------------| | direction-marketing | Stratégie fidélisation | | direction-commerciale | Objectifs rétention | | marketing-ops | Automation séquences | | support-client | Escalades et tickets |
Métriques Clés
| Catégorie | Métriques | |-----------|-----------| | Rétention | Churn rate, retention rate | | Valeur | LTV, ARPU, expansion revenue | | Satisfaction | NPS, CSAT, CES | | Engagement | DAU/MAU, feature adoption | | Loyalty | Points redemption, tier progression |
Source & license
This open-source skill is cataloged on AgentStack and links to its original source — we do not rehost the code.
- Author: truchot
- Source: truchot/claude-skills-test
- License: MIT
Install and usage instructions live in the source repository linked above.
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Versions
- v0.1.0 Imported from the upstream source.