Popup Screen
Implement a Pop-Up Screen endpoint that Voicenter calls during incoming calls to display caller CRM data to agents
Login Logout
Set agent login/logout and status via the Voicenter Login/Logout API
Lead Tracker
Track which marketing campaign or web page generated an inbound call using the Voicenter Lead Tracker JS SDK
Mute Recording
Mute or unmute call recording in real time via the Voicenter Mute Call Recording API
Real Time
Connect to Voicenter real-time call and agent events via the EventsSDK (socket.io)
Voicenter Bot Intent Detail Author
Authors the per-intent language content of a Voicenter Agent Spec — slot descriptions, validationPrompt, post-execution intentInstructions, and RT-specific Configuration text. Use this skill when an Agent Spec exists with section 5 entries marked `[structural]` or `[detailed-revisit]`, and the user wants to fill them in. Trigger phrases include "run Skill 2", "detail the intents", "fill in the pe…
External Layer
Build an External Layer IVR endpoint that lets Voicenter route inbound calls based on your CRM business logic
Setup
Connect Claude Code to the Voicenter MCP server using OAuth authentication
Crm Onboarding
CRM integration scoping & onboarding playbook. Use when scoping a NEW CRM integration, running a discovery/feasibility/spec meeting, or choosing between API vs Chrome extension vs local BAT, Push vs Pull, and CRM-owned vs Voicenter-owned screen pop. Covers: CRM type detection (on-premise vs web), entity/field mapping, Click2Call station-code setup, screen pop architecture (who owns it), trigger-s…
Cdr Notification
Receive and handle CDR push notifications from Voicenter after every call ends
Blacklist
Add or remove phone numbers from the Voicenter organization blacklist
Click2call
Initiate or terminate outgoing calls using the Voicenter Click2Call API
Get Call History
Pull specific call data by CallID with AI analysis — summary, emotions, personality traits, and insights. Does NOT include full transcription (CDR Notification only). Use for on-demand AI enrichment, CRM quality reviews, and retroactive summary retrieval via the two-step Call Log → GetCallHistory flow.
Extension List
Retrieve the full list of active extensions and users in a Voicenter organization
Voicenter Bot Json Assembler
Assembles a fully-detailed Voicenter Agent Spec into Bot JSON wire format — the final mechanical step in the three-skill pipeline. Use this skill when an Agent Spec exists with all section 5 entries marked `[detailed]` and the user wants the deployable JSON. Trigger phrases include "run Skill 3", "assemble the JSON", "emit the bot JSON", "publish the bot", "build the wire-format", "Skill 3 (JSON…
Active Calls
Get a real-time snapshot of all active calls and queue activity via the Voicenter Active Calls API
Voicebot
Build a VoiceBot data endpoint that the Voicenter Voice Agent calls mid-conversation to fetch dynamic CRM data
Call Log
Pull call detail records (CDR) from Voicenter using the Call Log API
Productive Dialer
Manage auto-dialer campaigns via the Voicenter Dialer API — add/remove destinations, control campaigns, manage agents
Voicenter Dashboard
Knowledge base of Voicenter's public support center (מרכז התמיכה, voicenter.co.il), covering the Dashboard/Monitor interface, all monitoring report templates (דוחות ותרשימים, template numbers/names), Cpanel management, call history (פירוט שיחות), Softphone, Auto-Dialer, Chrome extension, networks, call recording storage, data security, account setup, SSO, CRM integration, mobile access, VoiceBot,…
Voicenter Bot Spec Designer
Designs the structural skeleton of a Voicenter Bot via interview. Use this skill when the user wants to create, design, scope, or modify a Voicenter voice/chat bot — phrases like "design a bot", "create an agent spec", "build a Voicenter bot", "patch this bot", "add an intent", "change the bot's persona", "modify the flow graph", or any reference to the Agent Spec Designer / Skill 1 in the Voicen…